FAQ | GPS-Trace

FAQ für Partner

Partner panel logo Forguard logo

Unsere potenziellen Händler sind Fachleute in den folgenden Bereichen:

  • Integratoren, die GPS-Tracking-Lösungen für den Transport und Vermögenswerte mit GPS-Trace-Lösungen anbieten.
  • Telekommunikationsdienstleister, die unsere Lösungen integrieren können, um GPS-Tracking-Dienste für ihre Kunden anzubieten.
  • Automobilserviceunternehmen, die unsere Lösungen nutzen können, um den Zustand und Standort von Fahrzeugen während der Wartung zu verfolgen.
  • Geschäfte, Dienstleistungen und Sicherheitsunternehmen, die sich mit dem Verkauf und der Installation von GPS-Geräten sowie der Bereitstellung von Sicherheitsdiensten für ihre Kunden beschäftigen.

Für eine Zusammenarbeit ist ein Status als juristische Person oder Einzelunternehmer erforderlich.

Blogartikel:
Wie startet man ein GPS-Tracking-Geschäft im Jahr 2024? 
Partner Panel: Funktionalität

Wenn Sie ein Profi im Bereich GPS-Tracking sind und unser Partner werden möchten, können Sie über eine der folgenden Methoden auf das Partner Panel zugreifen:

  1. Registrieren Sie sich eigenständig im Partner Panel, indem Sie den Anweisungen auf https://partner.gps-trace.com/login folgen.

  2. Füllen Sie das Anfrageformular auf der GPS-Trace-Website aus (geben Sie Ihre E-Mail, Ihr Land, Ihren Firmennamen an und beschreiben Sie Ihr Geschäft, einschließlich Ihrer geplanten Aktivitäten und Kundenbasis).

Blogbeitrag:
Unser Partner-Roadmap

Alle unsere Händler erhalten Zugriff auf das Partner Panel, ein spezielles Tool, mit dem sie die Konten und Einheiten ihrer Kunden in den Anwendungen Forguard und Ruhavik einfach erstellen, konfigurieren und verwalten können, einschließlich der Nutzung der API-Plattform.

Unser Team bietet vollständigen technischen Support bei der Arbeit mit unserem System und unseren Anwendungen.

Händler können optional auf der Partnerkarte auf unserer Website erscheinen, was es potenziellen Kunden und unseren Nutzern erleichtert, einen Integrator in ihrer Region zu finden.

Weitere Informationen zu den GPS-Trace-Geschäftstools.

Blog-Artikel:
Partner Panel: Funktionalität

Unsere Partners Map ist darauf ausgelegt, unseren Nutzern zu helfen, einen lokalen Integrator zu finden, der eine umfassende Lösung (Tracker + SIM-Karte + unsere Anwendung) oder GPS-Tracking-Dienste in ihrer Region anbieten kann.

Blogartikel:
GPS-Trace: Partner Map

Unsere Preise hängen von den genutzten Funktionen ab:

1. Forguard und Partnerportal.
In diesem Fall wird eine feste monatliche Servicegebühr von 20 Euro sowie eine Gebühr für aktivierte Konten erhoben. Die Kosten pro Einheit, abhängig von der vom Benutzer ausgewählten Funktionalität, liegen derzeit zwischen 0,3 und 1,9 Euro pro Monat.

2. Ruhavik und Partnerportal.
Hier wird der Zugriff auf das Partnerportal kostenlos bereitgestellt. Die Ruhavik-App ist kostenlos für das Tracking einer Einheit in einem Kundenkonto (einschließlich 2 Geozonen und 10 MB Speicher). Wenn zusätzliche Einheiten oder erweiterte Funktionen erforderlich sind, kann ein kostenpflichtiges Abonnement erworben werden.

Wenn Sie weitere Informationen zu unseren Tarifen benötigen, kontaktieren Sie uns bitte unter business@gps-trace.com oder senden Sie eine Anfrage auf der GPS-Trace-Website.

Die Hauptgründe sind die Zahlungsmethode und Ihre zusätzlichen Verbindungen zum Kunden.

Wenn Sie einfach einen Tracker und eine App verkaufen, das Geld erhalten und es dann vergessen möchten, können Sie Ruhavik verwenden. In Ruhavik ist der Nutzer für nachfolgende Zahlungen verantwortlich, und es gibt keinen direkten Weg, mit dem Partner in Kontakt zu treten, der diesen Tracker verkauft hat. Einige unserer Partner möchten sich nicht mit jedem kleinen Kunden befassen.

Wenn Sie jedoch in Kontakt mit Ihrem Kunden bleiben möchten, die Nutzung Ihres Trackers anderswo schützen möchten, monatliche Einnahmen aus GPS-Tracking-Diensten erhalten möchten und die besten Preise auf dem Markt erzielen möchten, sollten Sie Forguard wählen.

Blogartikel:
Forguard vs. Ruhavik: Was brauche ich als Partner?

We do not provide exclusive rights to our solutions in a certain region, because interested in each partner.

Partner Panel ist ein Tool für Dienstanbieter, mit dem Sie Tarife schnell und einfach festlegen, das Erscheinungsbild der App anpassen, Kunden unterstützen und Unterstützung vom GPS-Trace-Team erhalten können. Es bietet ein Kundenverwaltungssystem mit einer 30-tägigen Testphase.

Mit diesem Tool können Sie:

  • Kundenkonten in nur wenigen Klicks erstellen und einrichten.
  • Auf der GPS-Trace-Partnerkarte gelistet werden.
  • Direkte Anfragen an den Entwickler senden.
  • API- und White-Label-Optionen nutzen.
  • Rechnungen über PayPal und Stripe stellen.
  • Sonderangebote von GPS-Trace erhalten.

Das Partner Panel ist in 14 Sprachen verfügbar, während Forguard und Ruhavik Distanz- und Kilometerverfolgung in metrischen, imperialen und nautischen Systemen sowie in über 20 Sprachen unterstützen.

Blog-Artikel:
Partner Panel: Funktionalität
Effizientes Flottenmanagement: Die GPS-Trace-Lösungen

Sie können sich auf eine der folgenden Arten registrieren:

  • Registrieren Sie sich eigenständig im Partner Panel, indem Sie den Anweisungen auf https://partner.gps-trace.com/login folgen.

  • Füllen Sie das Anfrageformular auf der GPS-Trace-Website aus (geben Sie Ihre E-Mail-Adresse, Ihr Land, den Namen Ihres Unternehmens an und beschreiben Sie Ihr Geschäft, einschließlich Ihrer geplanten Aktivitäten und Kundenbasis).

  • Schreiben Sie uns eine Anfrage für den Zugang zum Partner Panel an business@gps-trace.com. Bitte geben Sie in Ihrer Anfrage den Namen Ihres Unternehmens, Ihr Land an und beschreiben Sie kurz Ihr Geschäft und was Sie vorhaben. Als Antwort auf Ihre E-Mail senden wir Ihnen einen Link zur Aktivierung Ihres Kontos im Partner Panel.


Hinweis:
- Wenn Sie zuvor mit Ihrer E-Mail-Adresse in der Ruhavik-Anwendung registriert waren, sehen Sie nach dem Klicken auf den Link nur die Willkommensseite und sollten sich mit Ihrer NEUEN E-Mail-Adresse und Passwort anmelden (nicht dieselben wie in Ruhavik).
- Verwenden Sie Ihre gültigen E-Mail-Adressen, damit Sie, falls Sie Ihren Benutzernamen oder Ihr Passwort verlieren, die Möglichkeit haben, den Zugang zu Ihrem Konto wiederherzustellen.

Adding information to a company card will allow a partner to:
- Appear on our Partners map;
- Get new clients from our website;
- Display partner information in the client application.

 

Unsere Händler haben Zugang zu einer API, die es ihnen ermöglicht, Tarifpläne zu erstellen, Kundenkonten zu verwalten, Einheiten zu erstellen, Statistiken abzurufen und vieles mehr, um ein effizientes Geschäftsmanagement zu gewährleisten.

Eines der Hauptmerkmale der API ist der bequeme Zugriff über das Partnerportal, wo Händler alle verfügbaren API-Methoden direkt über eine benutzerfreundliche Schnittstelle basierend auf Swagger testen können. Dadurch können GPS-Trace-Händler Geschäftsprozesse verwalten, ohne Zeit mit der Navigation durch mehrere Plattformen zu verschwenden.

Blogartikel:
FAQ: Partner-API-Methoden
Verwendung von API und Stripe-Integration im GPS-Monitoring

On the Partner Swagger API tab in the Partner Panel, you can find all the methods currently available to partners.
To use the API you need:
1. Go to the Partner Panel to the Partner API Swagger section.
2. Create and copy an authorization token in the “Tokens” tab.
3. Go to the Swagger API tab, click the “Authorize” button and paste the copied token there.
Only after logging in, you will be able to view and test the operation of the methods directly from the Partner Panel.

Each method has a "Try it out" button, which allows you to send requests.
Many methods require mandatory fields to be filled in when submitting a request, which are described in each method.
Additionally, for clarity, the methods are categorized into specific sections and include an explanation of what they do.

Blog articles:
FAQ: Partner API Methods
Using API and Stripe Integration in GPS Monitoring

Forguard ist eine App, die von unseren Händlern an ihre Kunden verteilt wird, damit sie Fahrzeuge mithilfe von GPS-Tracking überwachen können.

Hauptvorteile von Forguard für Händler:

  • Web- und Mobile-Versionen.
  • White Label: möglichkeit, die Adresse Ihrer Website hinzuzufügen, Ihr Logo und Ihr Farbschema hinzuzufügen.
  • API, angepasst für die Verwaltung von Benutzerkonten.
  • Flexibles Abrechnungssystem.
  • Tools für die Zahlungsabwicklung mit Stripe/PayPal.
  • Kompatibilität mit über 2.000 GPS-Tracker-Modellen.
  • Kostenlose 30-tägige Testversion.
  • Einfaches und schnelles Kundenkontenmanagement.

 

Blogartikel:
Forguard: Anwendungsfälle für unterschiedliche Bedürfnisse
Forguard: Entdecken Sie die Vorteile
Zahlungen von Ihren Kunden einziehen: jetzt mit PayPal

You can start with Trial period for 30 days.
Within this trial period, you are entitled to create:
● A maximum of 4 client plans;
● 2 Forguard accounts;
● Up to 60 units in total, with a limit of 30 units per application account.

Wenn Sie bereit sind, die Vollversion von Forguard zu nutzen und sofort mit der Erstellung und dem Weiterverkauf von Benutzerkonten beginnen möchten, sollten Sie fortfahren, indem Sie die vollständige Forguard-Version auswählen. Dies kann durch die Angabe der Zahlungsdetails Ihres Unternehmens und die Zustimmung zu unserem Public Offer Agreement erfolgen.

Um die Verifizierung des Unternehmensprofils abzuschließen, stellen Sie uns bitte zur Verfügung: ein Unternehmensregistrierungszertifikat (Scan/Foto in guter Qualität). Wir werden es überprüfen und Ihnen vollen Zugang zu Forguard gewähren können.

Mit der Forguard-App haben Händler Zugriff auf folgende White-Label-Optionen:

  • Die Möglichkeit, ihre eigene Website in die Webversion der App zu integrieren.
  • Verwendung ihres eigenen Logos in der App.
  • Anpassung des Farbschemas an ihre Markenidentität.

Zusätzlich sehen die Benutzer die Informationen des Händlers direkt in der App, was eine persönliche Note hinzufügt und die Marke stärkt.

Blogartikel: 
Forguard: Entdecken Sie die Vorteile
Individuelles Website-Branding: Neue Funktion für GPS-Trace-Partner

In the Partner Panel, we have a demo version of Forguard, which partners can use to demonstrate the app's functionality to potential clients without the need to create accounts and configure units.

Partner plans are rate plans based on which the cost of services for the partner is calculated. Based on Partner plans, a partner can create any number of tariffs for their clients, independently determining the functionality and price at which the partner will sell to their clients.
Regardless of which Partner plan is chosen to create a client plan, the partner pays only for activated units.
Currently, there are four tariffs: Starter, Lite, Lite+, and Advanced, with costs starting from 0.3 euros per unit for a full month.

Blog article:
Forguard Partners Billing Guide 

Client plans are a set of capabilities and features of the Forguard application created by the partner based on partner plans for their clients. In the client plan, the partner specifies the maximum number of units, geozones, and data storage capacity, the ability to use advanced notifications, Google Maps, GPRS commands, sharing, statistics, and mileage and engine hour counters.

Based on partner plans, a partner can either create their own tariff grid for their clients or create an exclusive client plan for a specific account.

Blog article:
Forguard Partners Billing Guide 

You can create up to 200 Forguard accounts from scratch. This is the first step for our partner.

When you approach this limit, we will simply increase the number of slots.

In a single Forguard account, up to 70 units can be created.
Additionally, Forguard features a quick account switching function, allowing clients to easily switch between accounts if they need to track more than 70 units.

Blog Article:
Breaking Limits: Up to 70 units per Forguard User

To create a Forguard account, you need in Partner Panel to:

  • Go to the Forguard section;
  • Click on the "+ Account" button in the top right corner;
  • Select the appropriate client plan.

After creating the account, you can change its name and add a description, if necessary.

Please note that before creating a client account, you must create client plans based on partner plans. The same client plan can be used for multiple accounts.

To create a unit, click on the unit selection field and select Create unit.
A step-by-step form for creating a unit will open:
1. Select the model of your GPS device(tracker) from the list.
2. Enter your tracker details, such as its ID (IMEI) and, if required, a password.
3. Click on the Save button.
Now the unit has been created and all that remains is to connect your tracker to it.
After clicking the Save button, you will see the connection menu of your tracker. Here you will find the server address (IP/DNS) and port that you need to configure your device to.

Important to know:
Before configuring the server and port of the tracker, don't forget to configure its APN according to your provider's data and time zone 0 (UTC), regardless of your location.
In the future, you can always find out the server address and port for connection in Hardware tab of Unit settings

A partner’s client can download the application from Google Play, AppStore, or use the web version of the application.

A partner can transfer a Forguard account to a client using:
1. links to activate your account;
2. QR code for account activation;
3. establishing a login/email and password for the client’s account.

In case a user fails to pay for the partner's services, the partner can block the user's access to their Forguard account until payment is made. During such a block, the account and its units continue to function, and once the account is unblocked, the user will regain access with all the unit history intact.

Tracking more than 70 units is possible with quick switching between Forguard accounts. The business independently decides how to distribute units across accounts, whether it's based on the geographical location of the units, different business goals and directions, or distribution among administrators responsible for managing and servicing the respective units.

Blog articles:
Effective Fleet Management: The GPS-Trace Solutions
How to track 70+ units on Forguard

Depending on the partner plan chosen for the client, the partner may at their discretion provide access to the following Forguard functionalities:

  • Up to 70 units in one account;
  • Up to 200 MB of storage;
  • Up to 70 geofences;
  • Notifications;
  • Unit events;
  • Timeline;
  • Google Maps;
  • Live location sharing;
  • Statistics;
  • Commands Panel: a tool for sending GPRS commands to a GPS device;
  • Maintenance

Blog articles:
Automating Maintenance with Forguard: Mileage and Engine Hour Counters
Notification system in Forguard: Security Features at Your Fingertips
Forguard: GPS Statistics and Reports
Forguard: Remote Command Capabilities

Using Forguard, the user can send to his tracker any command supported by the GPRS device (locking doors, turning off the engine and ignition, etc.).
The partner can decide whether to provide this opportunity to his client when creating a client tariff plan.

To send a command, it is important to meet 3 conditions:
1. need to know the correct command syntax;
2. the correct connection of the tracker to the vehicle;
3. a stable Internet connection.

Blog Articles:
Forguard: Remote Command Capabilities

The application offers Simple, Customizable and Own notifications.

The simple ones are notifications:

  • by geofences;
  • by alarm messages from your device;
  • on trips;
  • for towing.

The customizable ones are notifications:

  • about exceeding the specified speed by the unit;
  • about the battery charge;
  • the need to charge the device;
  • about the absence of messages from the device.

Own notifications (available with a premium subscription):
This type of notification allows you to receive notifications related to the parameters you choose, which are contained in the messages sent by the tracker.
You can receive notifications about fuel, battery, door open/close, alarm activation, and much more.
You should select the notification type “Parameter Existence”“Alarm on parameter” or “Parameter change” and choose/set the parameter on which you want your notification to trigger.

Blog articles:
Notification system in Forguard: Security Features at Your Fingertips

If the client has forgotten the password, the partner can change the password through the Partner panel and provide the new password to the client.

The client can also use the “Forgot password?” option. To do this client needs:
1. Select "Forgot password?" on the login page https://forguard.gurtam.space/auth/login.
2. In the email client receive after this, follow the link to set a new password.
3. After the new password has been created, return to the login page https://forguard.gurtam.space/auth/login.
4. Click “Login” and fill in your username and new password.

Die Zahlung für die Nutzung von Forguard kann auf eine der folgenden Methoden erfolgen: Stripe, PayPal oder Banküberweisung (IBAN).

On the first day of each month, the partner receives an invoice via email and in the Partner Panel for active units from the previous month. To ensure uninterrupted service, please make sure the payment is completed by the 15th of the same month.

For units added or activated mid-month, we proportionally calculate the cost based on the number of active days to ensure fairness in billing, as detailed in your invoice.

If the invoice is not paid on time, access to the Partner Panel will be suspended. If the payment is not made within 10 days, user accounts in Forguard will also be blocked.

The invoice for using the Partner Panel and Forguard is issued directly to the partner.

Additionally, partners have the option to use Stripe and PayPal tools via the Partner Panel to invoice their clients.

Blog articles:
Collect Payments from your Clients: now with PayPal
Using API and Stripe Integration in GPS Monitoring

To create a Forguard account, you need to:
- Go to the Forguard section;
- Click the "+ Account" button in the top right corner.

After creating the account, you can change its name and add a description (if needed).

A Ruhavik account can have up to 30 units.

Partners have the option to pay for their client's subscription through the Partner Panel using PayPal or Stripe.

All our partners, upon receiving access to the Partner Panel, are provided with detailed documentation on using our tools.
Additionally, you can find a wealth of useful information about our solutions at the following links at:

If you want to become a partner and use our tools to build your business, please write to us at business@gps-trace.com or fill out a request on the GPS-Trace website.
In your email/request, please provide the following information:

  • In which country do you conduct business and what exactly do you do (plan to do)?
  • Do you have a website with information about your company?
  • Who are your clients? Are they private customers or enterprises?

If you are already our partner and have any questions about how our applications work, in addition to writing to business@gps-trace.com, you can also request technical support directly through the Partner Panel in the "Send message to support" section.
We will respond to your query as fully and promptly as possible.

We really appreciate the feedback and ratings of our users because they help us develop and grow.

If you have the opportunity and a couple of minutes of time, we will be very grateful if you can rate our solutions on any resource, including:

Forguard on Google Play or AppStore.

Ruhavik on Google Play or AppStore.

FAQ für Benutzer

Ruhavik logo Petovik logo

To track your location, you need:
1. Tracker integrated on our platform with a SIM card.
2. GPS monitoring application: Ruhavik, Petovik or Forguard.

More details about getting started.
List of integrated devices.
Please note that this list does not include about 500+ device types from the legacy category.
The full list of integrated devices can be seen in the device type line when creating a unit in the application.

Blog articles:
Discover the Power of GPS Tracking with GPS-Trace: Your Ultimate Guide

In order to see your tracker on the map in our application, you need to:
1. Create an account and log into it.
2. Create a unit.
3. Set up a tracker:
- direct your device to the server and port specified on the Hardware tab in the Unit settings;
- set time zone UTC 0;
- configure the APN (depending on the provider of the SIM cards, this may be just the APN or also the APN username and password).

As soon as the tracker starts sending data to our system, you will see your unit on the map.

More details about registration.

Most trackers are configured using SMS commands that are sent to the SIM card used in the tracker.
The list of SMS commands can be found in the instructions for the tracker. Some devices are configured using special programs - configurators - via a PC.

Instructions for the most popular trackers.

The tracking of one unit (car, motorcycle, bicycle, pet, etc.) is free.
With a paid subscription, up to 30 units can be created in one account.

Solution options:
1. Try to remember if your tracker is used in an account created with another email. To restore access to another account, if you remember this email, you can use the ""Forgot password?""
You can also write to us at support@gps-trace.com, specifying the ID/IMEI and type (model) of the tracker, and we will be able to check if the tracker is used in another account.

2. If the tracker is already registered in another account, and you cannot restore access to it, write to us at support@gps-trace.com with the ID / IMEI, type (model) of the tracker and attach a photo of the tracker, we will describe the next steps to solve the problem.

 

1. To select the most suitable tracker, you can contact one of our partners. You can find a partner on the partner map.
2. Our website has a list of devices integrated into our platform. To select a suitable tracker, you can use the appropriate hashtags: #vehicle #mobile #common #pet. And also see which trackers are the most popular on our platform in general or in your region.

List of integrated devices.
Please note that this list does not include about 500+ device types from the legacy category.
The full list of integrated devices can be seen in the device type line when creating a unit in the application.

Many trackers have different names but work on the same protocols. Accordingly, when connecting a device that is not in the list of integrated ones, you can try to select another type of device from the integrated ones. In this case, we recommend focusing on the protocol used by the tracker as well as SMS commands that your tracker understands and responds to.

If you are unable to select the type of device yourself, please contact us at support@gps-trace.com and write us your login/email, type, model, tracker manufacturer, and attach a photo of the tracker, instructions for it and a screenshot of the device configuration (SMS commands and device's answers), we will try to help you.

Blog articles:
Connecting Clones and Non-Integrated GPS Devices: Practical Tips 

You can turn a mobile phone into a tracker using specialized applications.
We suggest using WiaTag or Traccar Client applications for this purpose.

Blog articles:
1. Using a Mobile Phone for Personal Monitoring with Ruhavik 
2. How to use your phone as a tracker. Ruhavik & Traccar Client 
3. How to use your phone as a tracker. Ruhavik & WiaTag

The tracker may not work for a variety of reasons.

Most frequent:

1) The problem is on the side of the mobile operator (SIM card).
2) Lack of balance on the SIM card.
3) Traffic limit.
4) The device is in a shielded room and therefore there is no communication.
5) Incorrect or lost tracker settings (for example, the tracker has gone into sleep mode or is configured to send messages infrequently).
6) The tracker does not have enough charge and it stores data in a black box until it is connected to a power source.

In this situation, we recommend:

1. Check the traffic limit and the balance of the SIM card used in the tracker. It happens that there is money on the SIM card, for example, but the entire traffic limit has already been used up.

2. Check your tracker settings and message frequency. Sometimes the tracker goes into sleep mode and, accordingly, does not send data about the tracker's location.

3. Check the correct installation of the tracker. Perhaps it is installed in a place (in a shielded box) that does not allow it to see the satellites well.

4. Make sure that the tracker is not located in a shielded area (covered parking, tunnel, building, etc.), which also makes it difficult for the tracker to receive coordinates from the satellite.

Blog articles:
Why GPS trackers may not work

The application has a Sharing option, which is designed to share the location of your unit with others using a special link.
Using the Sharing option, you can create such links for each unit for up to 1 year. It is also possible to create a link to access multiple units.

More details about Sharing.

Blog articles:
1. Use the Sharing option and stay in touch!
2. Updates in Ruhavik: Engine Hour Counters, Multiple Unit Sharing, and Track Tail
3. Petovik's Update: Introducing Sharing Option

To recover your password, you need to do the following:
1. When you enter the application, use the ""Forgot password?"" function, after which an email with a link to reset your password will be sent to the email associated with your account.
2. Follow the link in the email and create a new password.
3. Return to the login page and enter your username and new password.

To change your email address, you can do the following:
1. Go to the user settings by clicking on the three vertical dots in the upper right corner.
2. In the email line, click the pencil icon, a window for changing the address will open.
3. Enter your new email address and current password.
4. In the email that will be sent to your new email address, click on the link to confirm the change of email address.

There are two ways to change your password:
1) Function "Forgot password?"
1. On the account login page, click "Forgot password?", after which an email with a link to reset your password will be sent to the email associated with your account.
2. Follow the link in the email and create a new password.
3. Return to the login page and enter your username and new password.

2) Changing the password in the user settings:
1. Go to the user settings by clicking on the three vertical dots in the upper right corner.
2. In the password bar, click the pencil icon; a window for changing the password will open.
3. Enter the current password as well as the new password and repeat it.

More details about user settings.

In case you do not have access to your account and the email address to which the account is registered, write to us at support@gps-trace.com with the IMEI / ID, type (model) and manufacturer of your tracker, and we will describe the necessary steps to solve the problem.

In case your tracker was offline for some reason, it could accumulate GPS data in memory and, after reconnecting, start uploading this data into our system.

Thus, the time difference is formed:
1. time when the tracker received data from satellites;
2. the time when the data was sent to the system by the tracker.

Thus, so-called messages from the past come into the system.
In the Toolbox, such messages are grayed out.

More details about Toolbox. 

The storage is designed to store data that comes from the tracker into our system.

After the entire amount of storage provided by your tariff plan is completely filled, new data from the tracker will overwrite the oldest ones. The application itself will continue to work as usual and will display the current location of the tracker.

The maximum storage period for data transmitted from the tracker in the application is 365 days.

In the statistics tab, the following information is available to users:
- summary mileage information;
- charts by parameters sent by the tracker;
- summary engine hours information (if the tracker sends the engine.ignition.status parameter and the user has a premium subscription);
- export events.

Also, the application collects data on the timeline (all information about the events of the unit: trips, parking, speeding, alarm messages, battery charge, towing, etc.) and on the history of trips (information about the track for a certain day or period of time).

More details about statistics. 

Blog articles:
1. Mileage and Engine Hours Counters in Ruhavik 
2. Exporting Data from Ruhavik: Detailed Guide

The application allows you to export data for the following sections:
- Timeline (all information about the events of the unit: trips, parking, speeding, alarm messages, battery charge, towing, etc.).
- Trip history (track information for a specific day or period of time).
- Toolbox (all tracker messages sent to our system).
- Export geofences.

For users with a premium subscription, the function of exporting events (in the ".xlsx" format) is available, in which you can choose:
- Required time interval: 1, 7 or 30 days.
- Events to include in statistics.
- Units for which statistics are needed.
- Separate statistics for each unit on a separate page or place them together with the Split into pages function.
- Add summary information for all selected units.
- Download the file to a computer / phone or send it by e-mail.

More details about statistics.
More details about exporting events.

Blog articles:
1. Exporting Data from Ruhavik: Detailed Guide 
2. Ruhavik Updates: Nautical Measure, Data Export, and Unit Grouping on the Map

The application offers Simple, Customizable and Own notifications.

The simple ones are notifications:
- by geofences;
- by alarm messages from your device;
- on trips;
- for towing.

The customizable ones are notifications:
- about exceeding the specified speed by the unit;
- about the battery charge;
- the need to charge the device;
- about the absence of messages from the device.

Own notifications (available with a premium subscription).
This type of notification allows you to receive notifications related to the parameters you choose, which are contained in the messages sent by the tracker.
You can receive notifications about fuel, battery, door open/close, alarm activation, and much more.

More details about notification types.

Blog articles:
Notifications: Track your vehicle with ease

Notifications can be sent in the following ways:
- in the form of push notifications;
If you have a paid subscription, the following methods are also available:
- by email to the email associated with your account;
- to the Telegram messenger;
- in the form of webhooks to your server.

More details about setting up notifications in Telegram.

Our application is free to track 1 unit.
The free package also includes the use of 2 geofences and 10 MB of storage.

Benefits of paid subscriptions:
- More units (up to 30);
- More megabytes of data storage (100 MB);
- Google Maps;
- Additional ways to receive notifications that allow you to save them (email, Telegram and web hooks);
- Geofences-polygons;
- Commands Panel - extended custom GPRS commands;
- Export of summary reports in ".xslx"" format;
- Engine hours counters;
and much more.

You can subscribe through Google Play, App Store, or by paying with PayPal or Stripe. The cost of a subscription can be seen in the Subscriptions tab of the application or by clicking on the Subscribe button in the upper left corner on our website.

We really appreciate the feedback and ratings of our users because they help us develop and grow.


If you have the opportunity and a couple of minutes of time, we will be very grateful if you can rate our application:
- on Google Play;
- on App Store.

We communicate with our users via email.

- If you have any questions about working with Ruhavik, Petovik or Forguard applications, please contact us at support@gps-trace.com.
You can also post your question on our forum.

- If you want to become a partner and use our tools to build a monitoring business, write to us at business@gurtam.space.
More details our business solutions. 

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